Relix.in - Policies, Terms and Conditions

Please read our terms and conditions before proceeding to use the site:

 

  1. Your accessing www.Relix.in is automatic agreement to our terms and conditions.
  2. For all legal purposes and as per Indian law, 'we' shall mean M/s Helix, the proprietors of www.relix.in and the customer shall mean all parties that access relix.in whether they make a purchase or not on relix.in
  3. We operate a no-returns policy unless a genuine claim is made and proven to our satisfaction. 
  4. In case of any disputes, the same is restricted to Bangalore jurisdiction.

  5.  This document is an electronic record under Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

This document is published and shall be construed in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of the website - www.relix.in.

 

User Agreement

 

Your use of www.relix.in and all the web-pages, hyper-links, tools and services provided there under (hereinafter referred to as "the Website" which expression shall include and successor or replacement website) is governed by the following terms and conditions as applicable to the Website ("User Agreement"). This User Agreement shall come into effect upon your each visit or usage of the Website or upon your registration or upon you providing any information on the Website. In this User Agreement, you are contracting with M/s Helix, a firm incorporated in 2010, with registered office at 4A, Sah Jeevan Apts., 219 RMV Extn., 15th Main, 6th A Cross, Sadashivnagar, Bangalore 560080, India, hereinafter referred to as "the site" which expression unless the context otherwise require shall mean and include its successors, liquidators and assigns.

 

For the purpose of the User Agreement, Registered User / Visitor and wherever the context so require 'You' shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as Registered User using the computer systems of the Website or who has used the Website without becoming a Registered User, and, in both the cases, accepted this electronic version / electronic record of the User Agreement. A Registered User has allocated himself a unique identification user name ("User ID" and "Password") to become Registered User. The term and expression You shall unless the context otherwise require shall and include your legal heir, receivers, successors, liquidators and permitted assigns.

 

As a Registered User, this User Agreement shall be effective and binding upon your 'acceptance'. 'Acceptance' shall mean your affirmative action in clicking on 'check box' and /or on the 'continue button' and/or or any affirmative action as provided on the registration page or using or accessing the Website through logging in by Your third party website user ID and password including that of www.facebook.com, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, twitter or any other social media website as permitted on the Website or generally using the Website in any manner, with or without using Your User ID and Password. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the "check box" and on the "continue" button or any other button and do not seek to obtain access to or otherwise use the Website.

 

Amendments to the User Agreement:

 

The site may amend this User Agreement at any time by posting a revised version on the Website. The revised version will be effective at the time site posts it on the Website. You are advised to regularly check for any amendments or updates to the terms and conditions contained in this User Agreement.

 

Important Disclaimers:

 

The following disclaimers by the site are the key to determine any relationship between You and the site for Your use of the Website and for site providing any services on the Website:

 

site provides the Website and services on "as is" basis and without any warranty or condition, express, implied or statutory. You expressly agree that your use of the Website is at your risk. The Liability of the website is limited the products it offers and any issues arising out of misuse of the product shall not make the website liable in anyway 'Limited Liability' clause.

 

The site provides certain independent services to facilitate the transactions between users of the Websites and such independent services may include listing management, warehousing services, logistics services, making available courier services and making available some services such as payment facilitation through nodal bank(s) under applicable laws. You understand, agree and acknowledge that the site will engage independent third party service providers to perform these services. The site may on reasonable efforts basis procure ordinary industry standard warranties from these third parties. You further understand, agree and acknowledge that the site will not be held liable or responsible towards You or towards any person claiming under or through You for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of site and in such an event the total aggregate liability of the site shall be limited to the extent provided in the clause titled "Limitation of Liability".

 

You understand, agree and acknowledge that site uses third party services providers to store and process Your personal information and other information which You provide to the site (as more specifically identified in the Privacy Policy) and such third parties may store and process your personal information in a country or state which may not have jurisdiction over You and / or such country or state may not have any data protection or data privacy laws or such country's or state's data protection or data privacy laws may not be as strong as the country or state having jurisdiction over You or over the site. You agree and understand that site provides no guarantee, warranty or assurance that such third party service providers will protect Your personal information and site shall not be liable for any actions, commission, omission, misconduct, fraud or negligence (whether in contract or tort or under public policy) of these third parties unless such actions, commission, omission or negligence of the third party is attributed to a direct cause of misconduct and gross negligence of site.

 

You agree that the aforesaid disclaimers shall be in addition to any other disclaimers given in this User Agreement.

 

Electronic Communications

 

When You use the Website or send emails or other data, information or communication to the site, You agree and understand that You are communicating with the Website and site and all other Registered Users and Visitors through electronic records which are legally identifiable and enforceable, and You consent to receive communications via electronic records from the Website, site and all other Registered Users and Visitors and as and when posted, communicated or required.

 

Service of Notice: The Registration Data and email ID or Your account details of the third party website through which You register with the Website will be construed as Your 'designated electronic address' and the site, Website, other Registered Users, Visitors, third parties and law enforcement agencies will communicate with You on your designated electronic address which will be deemed adequate service of notice / electronic record. 

 

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by various policies of the site as provided from time to time in various hyperlinks on the Website. 

 

Membership Eligibility 

 

Use of the Website is available to persons who can form legally binding contracts under Indian Contract Act, 1872 and any other applicable law for this purpose. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 and any other applicable law for this purpose including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Website and shall not purchase or bid for any items on the Website. As a minor if you wish to purchase an item on the Website such purchase or sale may be made by your legal guardian or parents who have registered as users of the Website. site reserves the right to terminate your membership and refuse to provide you with access to the Website if it is brought to site's notice or if it is discovered that you are under the age of 18 years or are otherwise "incompetent to contract". If you are registering as or on behalf of a business entity, you represent that you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement. 

 Fromt time-to-time, the site may offer products overseas shipment of products and the terms and conditions for shipments shall be made known on the site at the appropriate time.

Your Account and Registration Obligations 

 

If you use the Website as Registered User, you are responsible for maintaining the confidentiality of your User ID and Password. You are responsible for all activities that occur under your User ID and Password. You agree, inter alia, to provide true, accurate, current and complete information about yourself as prompted by Website registration form or provided by You as a Visitor or user of a third party site through which You access the Website. If you provide any information that is untrue, inaccurate, not current or incomplete or site has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the User Agreement, site has the right to indefinitely suspend or terminate or block access of your membership with the Website and refuse to provide you with access to the Website. 

 

You hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights you have in Your information, in any media or medium now known or developed, produced, invented or used in future, with respect to Your information. 

 

Fees and Services:

 

Membership on the Website is free. site does not charge any fee for browsing, bidding and buying on the Website.as mentioned in the site Fee Policy ("site Fee"). 

 

Non-payment:

You understand and agree that site and the Website provide services and products to its Registered Users and persons browsing / visiting the Website. All items advertised / listed and the contents therein are advertised and listed by or on behalf of The and/or M/s Helix. The Website may also contain various third-party user-generated content and material. 

 

You agree, undertake and confirm that your use of the Website shall be strictly governed by the following binding principles: 

 

You are solely responsible for Your Information, and the site and the Website.

 

You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there-under as applicable and as amended from time to time and also all applicable laws, rules and regulations and International laws (including without limitation all direct and indirect tax laws and all local, entry or usage related tax laws) regarding your use of our service. 

 

Privacy 

The site collects, stores, processes and use Your information in accordance with site Privacy Policy. By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website by site in accordance with site Privacy Policy. 

Payment Facility 

 

site may from time to time contract with third party payment service providers including banks to open nodal bank account under applicable Indian laws, to facilitate the payment and for collection of site Fees and other charges. These third party payment service providers may include third party banking or credit card payment gateways, payment aggregators, cash on delivery or demand draft / pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be of payment or supporting the same in any manner. 

 

For Pre-Paid Orders

 The date of transaction 'T' is defined as the date on which the shipping details are entered into the Website. 

 

Shipping Information

Products may be shipped to you via a wide range of service providers that may include one or more of the following. We employ third-party services after careful scrutiny to ensure secure and timely delivery. Gati is our primary shipping partner. We may also use the services of other shipping companies such as:

  1. India Post
  2. Organised sector corporate courier companies including but not limited to DTDC, Blue Dart
  3. 3 PLs (third-party logistics) companies such as DHL, Gati Ltd
  4. Other courier companies and delivery agents may be used from time-to-time depending on availability of services in certain parts of the country and the world.

While we try and ensure speedy delivery of products to consumers, delays may be encountered due to various reasons beyond our or the third parties’ control. ‘Acts of God’, disruption of normal life due to terrorist attacks or other man-made activities are included. You can expect to receive your products within 3 – 12 days of your order being placed. This window is mentioned as at times and especially during periods of high demand, some products may face delays, though again we endeavour to ship products to you in the shortest possible time.

It is the sole discretion of the site owners to decide on shipping polices, terms and condtions. Also, the site owners shall have all rights to decide the shipper and the packaging of products so as to deliver the products to consumers in a safe and secure manner without compromising product quality. 

For Cash On Delivery Orders (currently not offered to consumers):

 The date of transaction 'T' is defined as the date when the site receives the money into its nodal bank account from the courier or cash on delivery service provider. 

 

Breach 

 

Without limiting other rights and remedies, site may limit your activity, immediately remove your information, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the Website in the event, but not limited to: 

 

If you breach the User Agreement or any terms or policies of the Website; 

 

if your actions may cause legal liability for you, other users or site. 

 

site may at any time at its sole discretion reinstate suspended users. site reserves the right to recover any amounts due and owing by you to site and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you. 

 

No Warranty and Disclaimers 

 Site and its suppliers, affiliates and service providers provide the Website and services on "as is" basis and without any warranty or condition, express, implied or statutory. You expressly agree that your use of the Website is at your risk. 

 

Limitation of Liability

 

In no event shall site or its affiliates and service providers be liable for any indirect, incidental, special, incidental, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence or under torts or under public policy). 

 

In addition to any limitation of liability and various disclaimers provided elsewhere in this User Agreement, site's entire liability and Your sole and exclusive remedy in any circumstance is limited to the following: 

 

If You are a buyer: the site's entire liability and your sole and exclusive remedy in any circumstance is limited to exercise its reasonable efforts to enable to You get the refund/exchange of the product price in case the refund is processed for reasons that M/s has prequalified and stated as valid. refunds may not be processed if the product is found to be intact and as stated on the website. Change of mind at the consumers' end due to 'like' or 'dislike' of a product or for that matter any other nominal reasons outside of damaged product delivery or product not working as mentioned against product description , do not qualify for refunds or exchanges. Even in this case, an exchange of the product can be made one-to-one and at best a limited-duration voucher may be offered to the consumer to shop on the company website. However, the above options and the redressal of the issue is to the sole discretion of the website and its owners. 

 

Other than the aforesaid, site shall have no liability to You. 

 

Indemnity You shall fully indemnify, keep indemnified, defend and hold harmless site and site's shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement or any rules and policies contained herein, or your violation of any law, rules or regulations or the rights of a third party. 

 

General 

 

If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement. 

 

This Agreement sets forth the entire understanding and agreement between You and site with respect to the subject matter hereof. 

 

In the site's sole discretion, site may transfer its rights and obligations under this Agreement, assign this Agreement or novate this Agreement without your prior express consent. However, site on reasonable efforts basis and if practicable may provide You with an advance intimation of any such acts. 

 

Grievance Officer: 

 

In accordance with Information Technology Act 2000 and rules made there under, the Grievance Officer for the purpose of Your personal sensitive information as governed by the site Privacy Policy is Mr. Shah and can be reached at contact@relix.in. 

 

Governing Law 

 

This User Agreement and all the rules and policies contained herein and any of Your usage of Website and Your dealings with site shall be governed and construed in accordance with the laws of India. 

 

Arbitration 

 

If any dispute arises between You and site during Your use of the Website or Your dealing with the site in relation to any activity on the Website, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and all the rules and policies contained herein, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by site. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language. The place of arbitration shall be Bangalore. Your obligations to pay the Payment Fees shall not be suspended during the arbitration proceedings. 

 

COUPONS TERMS & CONDITIONS 

 

The offer contained in the electronic communication ("E-Coupons") is made by M/s Helix ("Helix") and is open to targeted www.relix.in registered users ("Users"). These terms and conditions are in addition to the existing site's Terms of Use . E-Coupons are also not offered to, and shall not be used by, such Users who under any statutory obligations are prohibited to use E-Coupons. E-Coupon is the property of M/s Helix and M/s Helix has the right to cancel the E-Coupons at will and at any time (including during the validity period of the E-Coupon) without -giving any prior intimation to the User. E-Coupon is a privilege from Helix and not a right or claim against M/s Helix (www.relix.in). E-Coupons can also be cancelled in case the User is in violation of M/s Helix/site's Terms of Use. 

 

User using the E-Coupons in any manner shall be deemed to have read, understood and accepted these terms and conditions. 

 

The value and the mode of using the E-Coupon are mentioned in the electronic communication. 

 

The validity of E-Coupon is subject to the condition that the User remains a registered user and is neither suspended nor in violation of the site's Terms of Use. 

 

E-Coupons can be redeemed only on purchases made through www.relix.in on those listings which provides for an option of E-Coupon payments. E-Coupons shall be invalidated in case of rejection of payment by M/s Helix due to M/s Helix's risk containment measures.

 

One E-Coupon can be used only for one purchase irrespective of the value of such purchase and the unutilized or underutilized value of the E-Coupons shall be forfeited and the User cannot claim any benefit or a substitute E-Coupon in lieu of the same. The purchase value of the item in excess of the value of the E-Coupon shall be paid by the User along with using the E-Coupon. 

 

E-Coupon carries no cash value and cannot be transferred, negotiated or sold and cannot be redeemed against cash. E-Coupons cannot be combined with any other coupons or any other offer or discounts or promotions. 

 

Disclaimers:

 

M/s Helix is not responsible for any typographical error leading to an invalid coupon. Helix does not guarantee that any one or more listings on www.relix.in or the desired listings of the Users would have E-Coupon as the payment option. Helix is neither recommending you to purchase the specific item which you intend to purchase or actually purchase using E-Coupon nor Helix is warranting or endorsing any product or services listed on www.relix.in nor warranting or verifying or guarantying the performance or conduct of any seller (including M/s Helix who is the owner of www.relix.in) or of any third party. Helix shall not be liable for any lost or stolen E-Coupon and E-Coupons once issued shall not be reissued. Helix makes no representation or warranties of any kind regarding any product or service provided by any third party in connection with any E-Coupon and shall not be responsible for any costs, damages, accident, delay, injury, loss, expense or inconvenience that may arise in connection with the use of E-Coupons. Limitation of Liability: Under no circumstances Helix's liability shall exceed giving the User a replacement E-Coupon of the same nature and of the same value. These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in Bangalore (India) only.

None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between You and site and You shall have no authority to bind site in any manner whatsoever nor shall site have any authority to bind you in any manner whatsoever. All the services provided by the site shall be as independent contractor and on principal to principal basis.